Privacy Policy

Introduction and Overview

crynovialex ("we," "our," or "us") is committed to protecting your privacy and personal data. This comprehensive privacy policy explains how we collect, use, process, and safeguard your information when you visit our website at crynovialex.com or use our financial analysis education services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a financial education platform based in the United Kingdom, we take our data protection responsibilities seriously and have implemented robust measures to ensure your personal information remains secure.

Information We Collect

We collect various types of information to provide and improve our educational services. The data we gather helps us understand your learning needs and deliver personalized educational content.

Personal Information You Provide

• Full name and contact details when you register for courses or webinars
• Email address and phone number for communication purposes
• Educational background and professional experience in finance
• Learning preferences and areas of interest
• Payment information when enrolling in premium courses
• Correspondence and feedback you send to us

Automatically Collected Data

• IP address and general location information
• Browser type, operating system, and device information
• Pages visited, time spent on our website, and navigation patterns
• Referral sources and search terms used to find our site
• Course progress and completion rates
• Technical data about your interactions with our educational materials

How We Use Your Information

Your personal data serves several important purposes in delivering our financial education services. We process this information based on legitimate interests and, where required, your explicit consent.

• Providing access to our learning programs and educational resources
• Personalizing your learning experience and recommending relevant content
• Communicating about course updates, new programs, and educational opportunities
• Processing payments and managing your account subscription
• Analyzing website usage to improve our educational platform
• Responding to your inquiries and providing customer support
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on several legal bases depending on the type of information and how we use it.

• Contract: Processing necessary to perform our educational services
• Legitimate Interest: Improving our platform and preventing fraud
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with financial education regulations

Data Sharing and Third Parties

We work with carefully selected partners to deliver our educational services effectively. Any data sharing is conducted under strict contractual agreements that protect your privacy.

Service Providers We Work With

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for data storage and platform operation
• Analytics providers to understand website usage patterns
• Customer support tools to provide assistance

We may also disclose your information when required by law, court order, or to protect our rights and the safety of our users. In the event of a business merger or acquisition, your data would be transferred under the same privacy protections.

Your Privacy Rights

Under UK data protection laws, you have several important rights regarding your personal information. We make it easy for you to exercise these rights and maintain control over your data.

To exercise any of these rights, please contact our privacy team using the information provided at the end of this policy. We will respond to your request within one month and provide updates if additional time is needed.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures.

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments
• Access controls limiting staff access to personal data on a need-to-know basis
• Secure data centers with physical and digital protection measures
• Regular backup procedures and disaster recovery plans
• Staff training on data protection and privacy best practices

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Our retention periods vary depending on the type of information and how it's used.

• Account Information: Retained while your account is active plus 3 years
• Course Progress Data: Kept for 5 years to support ongoing education
• Payment Records: Maintained for 7 years for tax and legal compliance
• Marketing Data: Deleted within 2 years of last engagement
• Website Analytics: Anonymized after 18 months

When data is no longer needed, we securely delete or anonymize it. You can request early deletion of your data by contacting our privacy team, subject to any legal retention requirements.

International Data Transfers

As a UK-based educational platform, we primarily process data within the United Kingdom. However, some of our service providers may transfer data outside the UK for processing or storage.

When data is transferred internationally, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under UK data protection law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We categorize cookies based on their purpose and provide you with control over non-essential cookies.

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant educational content and courses

You can manage your cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect website functionality.

Children's Privacy

Our financial education services are designed for adults and individuals who are at least 16 years old. We do not knowingly collect personal information from children under 16 without parental consent.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. Parents who believe their child has provided personal information to us should contact our privacy team immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email or by posting a prominent notice on our website.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. The date of the last update is shown at the top of this policy.